Due to sanitary purposes, we regret to inform you that we do not accept returns or exchanges on items. Our commitment is to deliver quality products, and we understand that unforeseen circumstances may occur during transit or due to a flaw in design. Therefore, if you receive a damaged item within 2 weeks of your purchase date, we are happy to assist you with a replacement.

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To initiate a replacement, please follow these steps:

• Contact our customer service team at sunsetjewelryartisans@gmail.com within 2 weeks of receiving your item.

• Provide clear photographs of the damaged item, clearly highlighting the flaw or breakage.

• Include your order number and a brief description of the issue in your communication.

 

Upon verification, we will process a replacement for the damaged item. Please note that this policy is applicable only for damages caused by design flaws or transit issues.

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After 2 weeks of receiving your item, all sales are considered final, and we do not accept returns or exchanges. We kindly ask customers to thoroughly inspect their items upon receipt and report any issues within the specified timeframe for consideration.

Please be aware that we are not responsible for items that are damaged due to misuse, mishandling, or any other reasons beyond our control. Additionally, we are not held responsible for lost or stolen mail. It is recommended to track your shipment and ensure a secure delivery location.

 

Thank you for your understanding and cooperation. If you have any further questions or concerns, feel free to reach out to our customer service team. We appreciate your business and strive to provide you with the best shopping experience possible.